Wentworthville Leagues Club respects your right to privacy and is committed to protecting your personal information. This Privacy Policy outlines how we manage your personal information.

Collecting your Personal Information

We may collect and hold personal information about you, that is, information that can identify you
such as your name, address, occupation, date of birth, proof of age, photograph, other contact
details and the extent of your use of (and preferences in relation to) products and services offered
by, or available at or from the Club, and other information relevant to providing you with the
services you are seeking.

The Club also uses video surveillance primarily for security purposes. Facial recognition software may also be in use on some parts of the Club premises. Information and data collected through video surveillance and facial recognition software will only be used as per this Privacy Policy and forms part of the personal information that may be collected by us from time to time.

We will collect, hold and use your personal information for one or more of the following reasons:

– To identify you and process an application you have made for membership or renewal
of membership, or to admit you to the Club’s premises;

– To establish and maintain your membership of the Club, including providing you with
newsletters, magazine and annual reports;

– To contact you to advertise and market events, promotions, competitions, activities and
offers provided or procured by the Club, or by a company in which the Club has an
ownership interest, (including by direct mail, telephone, email, SMS and MMS), and to
register you for such events, promotions, competitions, activities and offers;

– To provide products and services to you, and to administer any benefits to which you
may become entitled

– To provide you with information about other products and services that may be of
interest to you;

– To provide you with promotional information about us;

– To facilitate our internal business operations, including without limitation the fulfilment
of any legal enquiries, addressing security concerns and training our employees and

– To analyse usage of products and services offered by the Club and customer needs;

– To develop new and/or improved products and services;

– To ensure the safety and wellbeing of patrons of the Club;

– In compliance with the BetSafe Responsible Gambling Program or similar;

– To comply with statutory requirements under legislation relating to registered clubs,
liquor, gaming, anti-money laundering, counter-terrorism and other legislation which
may apply to the Club; or

– To analyse website usage

Methods of Collection

Personal information will generally be collected directly from you through the use of any of our
standard forms, competition entry forms, email, comments/contributions to our social media sites,
visitor sign-in terminals or when you deal with us in writing, by telephone or in person.

Information about members’ purchase of products or use of services or facilities will generally be collected via use of a membership card at our visitor sign-in terminals or any of our point of sale terminals or via gaming machines.

Information received from other parties

Sometimes, a third party may provide us with your personal information, with or without your direct
involvement. For example, we might collect personal information from:

– another organisation of which you are a member, such as a local sporting club using
our facilities, or community organisation

– a regulatory authority, a local liquor accord or another club industry organisation; or

– another member of the Club, such as when providing a reference to nominate you for

– your representative(s).

Failure to provide information
If the personal information you provide to us is incomplete or inaccurate, we may be unable to
provide you with the products or services you are seeking, or admit you as a member or otherwise
into the Club’s premises.

Use and disclosure of your information

We only use and disclose personal information about you for the purpose for which it was
collected, as required by law or by a governmental agency, for a related purpose as permitted by
the Privacy Act, or for uses for which you have given consent (which may be express or implied).
We may disclose personal information about you:

– To service providers who assist us in operating our business, perform functions on our
behalf or provide services to us;

– To other sporting associations or clubs with which we have an alliance relationship;

– To other organisations in which the Club has an ownership interest, for the purpose of
them marketing their products and services to you;

– To an actual or prospective purchaser of the assets and operation of our business or
an actual or prospective amalgamation partner (if we engage in an amalgamation
process with another registered club);

– To market research agencies for conducting research;

– To anyone to whom we are required or authorised by law to do so;

– For the purpose of excluding you from the Club if you have signed up to the BetSafe

– To relevant authorities when the Club believes that unlawful or undesirable activity is
being or has been conducted; or

– To anyone authorised by you to receive your personal information (your consent may
be express or implied, and can be withdrawn at any time).

Other than the above, we will only disclose your personal information (including sensitive
information) to third parties on the basis that they agree with us to keep your information
confidential (except where we are authorised or required by law to disclose the information).

The Club will otherwise only disclose personal information to a third party where the Club has a
belief that its use and/or disclosure is necessary:

– to lessen or prevent threats to an individual’s life, health or safety;

– to investigate any unlawful or undesirable activity or serious misconduct which is being
or has been conducted;

– to assist enforcement bodies with their activities

– to assist in locating a missing person;

– to establish, exercise or defend a legal or equitable claim; or

– for the purpose of confidential alternative dispute resolution.

You consent to us disclosing your personal information to the third parties listed above, and similar
organisations who may in turn provide your information to other third parties. You can withdraw
your consent at any time by informing us in writing (except where we are authorised or required
by law to disclose the information).

Internet Users
If you access our website we may collect additional personal information about you including your
Internet Protocol (IP) address, domain name, type of operating system, type of browser and your
general area of location. Also, our website uses cookies.

The main purpose of cookies is to identify users and to prepare customised web pages. Cookies
do not identify you personally, but they may link back to a database record about you. We use
cookies to monitor usage of our website and to create a personal record of when you visit our
website and what pages you view, so that we may serve you more effectively.

Overseas transmission
The Club does not transmit personal information overseas. As far as the Club is aware none of
its contractors transmit or store data overseas.

Information security
The Club has security systems in place which are intended to protect your personal information
from misuse, loss, unauthorised access, modification or disclosure by the use of various methods
including locked storage of confidential paper records and passworded access to computerised
records (depending on the nature of the information that we are holding).

We are required by law to keep some types of information for certain periods of time. If we no
longer require your personal information, we will generally destroy or de-identify it. We reserve
the right to retain information for longer than the minimum period required under any applicable
law if we consider that it is appropriate, but we will hold it in accordance with this policy.

If the Club receives personal information about you which it did not request and which it does not
reasonably require, we may destroy or de-identify this information where appropriate.

The Club makes no guarantees as to the security of personal information, though has taken
reasonable measures to protect your personal information.

Links to other websites
Our website may contain links to other sites. We are not responsible for the privacy practices of
linked sites and linked websites are not subject to our privacy policy and procedures.

You may request access to your personal information that is held by the Club. Any such request
will be subject to any legal rights and obligations imposed upon the Club to retain such
information. We may charge you a reasonable fee for processing your request.
If you wish to access, amend or delete your personal information, or withdraw consent for a
specific use or disclosure of your personal information, you should contact:

In writing to:
The Privacy Officer
50 Smith Street (PO Box 228),
Wentworthville NSW 2145

Or email:


If you wish to make a privacy complaint, please put your complaint in writing with as much detail
as possible and send it to us by letter or email using the details listed below:

The Privacy Officer
Wentworthville Leagues Club Limited
50 Smith Street (PO Box 228)

The Chief Executive Officer or another representative of the Club, will consider (and may
investigate) the complaint and provide you with a written response within a reasonable timeframe
(taking into consideration the nature of your complaint).

If you are not happy with the response received from the Club, you can contact the Office of the
Australian Information Commissioner.

If you have any questions regarding our privacy policy or how your information is held, please

The Privacy Officer
Wentworthville Leagues Club Limited
50 Smith Street (PO Box 228)